Appointments
Who do I see?
Routine appointments
We now run a full clinical triage system for appointments. These can be accessed via Patchs (accessible through the surgery website from 7.45am Monday – Friday). If you are unable to submit a request via Patchs then please call us and our Care Navigators will take the details of your issue and submit the information on your behalf. Calling us may take longer than submitting a Patchs request. We will respond by text, phone, email, video or face to face consultation, whichever is the most appropriate.
Triaging patients allows us to prioritise patients clinical need and ensures you are treated by the most appropriate clinician, at the most appropriate time. Patchs gathers information, asking a lot of questions, to help the GPs to decide which patients have the greatest clinical need. Without this information the GPs would not be able to triage effectively and efficiently, which would result in us managing less patients on a daily basis.
All requests are seen by the duty GP who assesses which clinical pathway is best for the patient and one of staff will contact you by the next working day.
IMPORTANT PATCHS Update – From 1 Jan 2026, the surgery will no longer submit PATCHS requests for patients over the phone. From 7:45 a.m., submit requests directly to your GP via the NHS App or surgery website. Please register and familiarise yourself beforehand. You will be redirected to complete requests independently.
Abuse toward staff will not be tolerated.
See attached guide for instructions.
Urgent Appointments
Emergency appointments are given out on the day you need to be seen, at 8.30am.
Cancelling your appointment
If you have an appointment and cannot attend or wish to cancel, please telephone us on 0151 334 2084 or use our form below.
Cancel your appointment
Extended Access
Your Healthier South Wirral surgeries are offering Extended Access appointments.
Appointments are now available during the evenings and at the weekend.
You will be offered an appointment at one of the two hubs located at:
- The Allport Surgery, 43 Bridle Road, Bromborough, Wirral CH62 6EE
- Sunlight Group Practice, Sefton Rd, New Ferry, Birkenhead, New Ferry CH62 5HS
Home Visits
If possible please try to telephone reception before 11:00am if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.
