Telephone: 0151 334 2084
Fax: 0151 343 9437
Out of Hours: 111
Appointments are released over the phone at 8.30am. You will be asked by our trained care navigator team why you require the appointment so we can unsure you see the right person to help resolve your problems as quickly as possible.
In response to patient demand from recent surveys, we now offer early morning and late evening appointments. Appointments will be available until 8pm on Wednesday evenings, 7pm on Friday evenings with a GP and healthcare assistant and from 7:30am on Monday and Thursday mornings with a GP and Nurse Clinician. These appointments will be pre-bookable and not for emergencies. Emergency cover will still be available from the out of hours service at these times. The surgery will be open for those patients with the pre-bookable appointments only. The surgery phones will be switched over to the answer machine.
We hope this will help those patients with work, childcare, carer commitments who find it difficult to attend appointments during normal opening times.
In order to use our online facilities you first have to register with the surgery. If you are not already registered please contact reception to obtain details.
A full appointment system is employed but urgent cases will always be seen the same day. You can make an appointment either by telephone or in person. Each consultation is allocated 15 minutes. Please be aware that surgeries are very busy with lots of patients to see so we allocate enough time to discuss one issue. If you have more than one issue you may want to book a double appointment but our care navigators in reception will be able to advise as it may be another member of the team that can help.
As a patient here at the practice we will do our best to accommodate your needs, both medically and in offering you suitable appointments. An appointment that fits your schedule may not always be available with your preferred doctor/nurse.
If you are unable to attend for an appointment, please notify us (or ask someone to do it for you) as soon as possible, so that the appointment may be offered to someone else.
Telephone consultations are available for the doctors and nurse clinician. If you feel your problem could be dealt with over the telephone, or if you need advice, please ask the receptionist to book you a telephone consultation. The doctors will ring you when they have finished surgery.
We offer a text reminder service. If you would like to be reminded about appointments in this way please give your mobile number in at reception, alternatively you can update your details here https://theorchardsurgery.nhs.uk/update-your-details/
Emergency appointments are given out on the day you need to be seen, at 8.30am.
07:30am - 18:30pm
08:00am - 18:30pm
08:00am - 20:00pm
07:30am - 18:30pm
08:00am - 19:00pm