Our newly-built, enlarged premises, on the same site, opened in September 2011, allowing us to expand the range of services available to our patients. This process of innovation is continuing. The building is 2 storey, with all direct patient services situated on the ground floor.
Contact the practice
Orchard Surgery
Bromborough Village Road
Bromborough
Wirral
CH62 7EU
Telephone: 0151 334 2084
Out of Hours: 111
Opening Times
| Monday | 8:00am to 6:30pm Phone lines open at 08.30am |
| Tuesday | 8:00am to 6:30pm Phone lines open at 08.30am |
| Wednesday | 8:00am to 6:30pm Phone lines open at 08.30am |
| Thursday | 8:00am to 8:00pm Phone lines open at 08.30am |
| Friday | 8:00am to 6:30pm Phone lines open at 08.30am |
| Saturday | Closed |
| Sunday | Closed |
If you need help when we are closed
If you need medical help when we are closed, please call NHS 111 or visit 111 Online.
Need medical help right now? Use 111 online or call 111 to get assessed and directed to the right place for you.
NHS 111 can direct you to the best place to get help if you cannot contact your GP during the day, or when your GP is closed (out-of-hours).
Depending on what you need, you might be advised by 111 to:
- call 999 or go to A&E in an emergency
- go to an urgent treatment centre
- see an evening and weekend GP (out-of-hours GP)
- get a callback from a nurse
- contact an emergency dentist or find a dentist
- contact your own GP surgery
- see a pharmacist for a minor illness or to get medicine
- look after yourself safely at home
Get help online
111 online is for people aged 5 and over. Answer questions about your symptoms on the website and we will tell you what to do next.
NHS 111 online: https://111.nhs.uk/
Physical accessibility
Disabled Access
The premises are compliant with disability legislation and, as such, are fully accessible to people with disabilities. There are 2 designated parking bays close to the entrance of the building.
NHS Accessible Information Standard video is available here:
Premises
Parking
There is a new, enlarged, carpark at the front, and there is street parking to be found within a short distance, should the carpark on occasion, at busy times, be full.
How to make a complaint
We hope that most problems can be sorted easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible – ideally, within a matter of days or at most a few weeks – because this will enable us to establish what happened more easily – but the usual time limit is 12 months from when the incident happened or from when you discovered that you have a problem arising from something that happened longer ago. You can choose to let us know about your concerns;
- verbally in person
- verbally over the telephone
- by e-mail at cmicb-wi.gatekeeper-N85047@nhs.net
- by letter
If you wish to complain on behalf of someone else:-
Please note that we keep strictly to the rules of medical confidentiality. If you are complaining on behalf of someone else, we have to know that you have their permission to do so. A note signed by the person concerned will be required unless they are incapable of providing this due to illness or disability.
